Build Mantra's Shipment and Delivery Policy

  1. You hereby agree and accept to provide all necessary information (legal, current and valid) for the shipment of your ordered products to the shipping address specified by you during the order placement and purchase process in Build Mantra
  2. The risk of loss of, title for, and ownership of the products ordered through Build Mantra may pass on to you upon delivery of the products to the shipment/logistics/other similar provider who could be a affiliate of Build Mantra/Manufacturer/Vendor/SP or a third party entity, contracted by Build Mantra/Manufacturer/Vendor/SP to ship and deliver the ordered products to the shipping address provided by you during the purchase process
  3. Once you have made a valid purchase of products from Build Mantra, and paid any and all dues relevant at that point in time to Build Mantra, Build Mantra will thereafter transmit an order confirmation communication to your Build Mantra registered contact mail address/email informing you of the scheduled date of delivery of your products.
  4. The shipment tracking information will only be made available if and when the same has been provided by the shipment/logistics/other similar provider who could be a third party entity other than Build Mantra, contracted by Build Mantra/Manufacturer/Vendor/SP to ship and deliver the ordered products to the shipping address provided by you during the purchase process
  5. All products will be delivered to you and will be appropriately marked in accordance with the requirements of appropriate laws in force. The packaging that is part of all shipment may contain the following (as relevant and applicable at Build Mantra's discretion):
    1. Copy of your order invoice
    2. Copy of a delivery note (as provided by the manufacturer/logistics provider/shipment delivery provider and as relevant and applicable), if and only if, not all of your ordered products as appearing in the order invoice, are delivered at that point in time through one single shipment
    3. Safety/precaution instructions (as provided by the manufacturer and as relevant and applicable)
    4. Warranty/guarantee information from the manufacturer (as provided by the manufacturer and as relevant and applicable)
    5. Assembly instructions (as provided by the manufacturer and as relevant and applicable)
  6. The shipment delivery provider will make every effort to deliver the product to the shipping address that you had provided during the purchase process, within the date (days) as provided during the purchase process. The delivery date given to you during the purchase process is an only an estimate given in good faith. Build Mantra and/or the shipment delivery provider do not guarantee delivery on the scheduled delivery date provided to you during the purchase process.
  7. You accept and agree that Build Mantra is not liable whatsoever for the timely delivery or otherwise, of your ordered products to your shipping address at any and all times.
  8. For any and all reasons beyond the proven control of Build Mantra and/or the shipment delivery provider, if your purchased products remain at Build Mantra and/or the shipment delivery provider designated or other location (storage, godown, warehouse) for more than seven calendar days, during which time you fail to accept delivery/re-delivery (despite Build Mantra and/or the shipment delivery provider having contacted you to do so), Build Mantra reserves the right to retain the cost of handling and storage during this time to hold the product at Build Mantra or at any other Build Mantra authorized location at Build Mantra's discretion. Notwithstanding any of the above, Build Mantra reserves the right to cancel your order without delivery, retaining the difference between the invoice price and current price as well as all storage, handling and shipping charges, and taxes applicable on all of the above.
  9. If the shipping address where the delivery has to be completed is located within a restricted access area (gated community or such other), then you agree to make available adequate arrangements for smooth carriage by the shipment delivery provider to the shipping address, irrespective of the location and floor level of the shipping address
  10. You agree not to refuse acceptance of delivery of any and all products ordered through Build Mantra at any and all times, for any reason such as but not limited to, delivery to the shipping address is not possible because the doorway to the shipping address is too small, or there is insufficient space to maneuver the products through the shipping address, the road leading to shipping address is inaccessible to delivery vehicle, etc. Before placing an order with Build Mantra, you are under a legal obligation to ensure that there is adequate room and/or space to locate and/or take your purchased products through any doorways and windows of the shipping address, taking note of any restricted passageways, stairs and awkward turns and any and all other inconveniences.
  11. Though Build Mantra shall attempt to deliver all products at the customer's ideal receiving point at the shipping address, the responsibility and liability of Build Mantra and/or the Shipment Delivery Provider shall end with delivering the products/services at the entrance gate of the shipping address at Ground Level, and additional charges may be applicable for delivery at any other point/level within or outside the shipping address.